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Pearl Electric Company View Client Visit Factory visit
Insisting on the principle of “sincere service” and aiming to win customers’ satisfaction, Pearl Electric always tries to perfect its before-sale, during-sale, and after-sale services. With its strong technical power and technological experience accumulated for many years, we are able to offer professional designs and best solutions and satisfy the customer’s demand for individual products.
Pearl’s product and service have been highly recognized and appraised by all users at home and abroad. The company promises to provide superior-quality products and first-rating after-sales service as we did in the past:
1. “Three Guarantee” for one year (repairing, replacement and refund) and “Charged Maintenance Guarantee” for 20 years.
2. Providing technical consultations according to customer’s requirements free-of-charge and supplying guidance to customers during product installation and adjustment.
3. Holding free-of-charge training courses upon customer’s requirements in respect of equipment installation, adjustment, usage, operation and maintenance.
4. Timely response to customer’s request. In case of product fault during product operation, no matter it is product’s quality problem or operator’s manipulation accident, we will give response within one hour after the information is received, send engineer to the site in the shortest time and solve the problem as soon as possible. (24-hour service line: +86-20-22626262)
5. After the guarantee period, we provide fittings and parts needed for equipment maintenance, with the most preferential prices.
6. Continuously improving product quality and further satisfying customer requirements bt periodically carrying out customer visiting and collecting customer feedback.-
Provided with the after-sale service team with excellent technique and fast reaction, Pearl Electric will provide top-ranking after-sale service as we always did. We will visit the users regularly for quality researches to improve the products’ quality and meet users’ needs.
Contact Person: Ms. Jenny Tan